Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I?sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,The Westin Team